Responsible Gaming at hadjee
hadjee is committed to providing a safe, enjoyable betting environment for every player in Bangladesh. Our responsible gaming tools put you in control — from deposit limits to full self-exclusion — so that playing stays fun and never becomes a problem.
Our Commitment to Safe Play
hadjee believes that gambling should always be an enjoyable leisure activity — never a financial strategy, an escape from stress, or a compulsion. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and every corner of Bangladesh, gaming on hadjee is exactly that: a fun, exciting pastime. However, we also recognise that for a small number of people, gambling can develop into a problem that affects their finances, relationships, and wellbeing.
That is why hadjee has built a comprehensive suite of responsible gaming tools directly into the platform. These tools are available to every registered player at any time, free of charge, and without any waiting period. We do not discourage players from using them — on the contrary, we actively encourage every hadjee member to review their own gaming behaviour periodically and to make use of the limits and controls described on this page.
hadjee's responsible gaming approach covers four core areas: prevention through education, player-controlled spending and time limits, formal time-out and self-exclusion mechanisms, and direct access to support. Each area is described in full below.
Responsible Gaming Tools
Every hadjee account comes with built-in controls designed to keep your play within boundaries that you define. Here is an overview of the tools available to you.
Set daily, weekly, or monthly BDT deposit caps on your hadjee account. Once a limit is set, it takes effect immediately and cannot be raised for 7 days.
Choose how long you want each hadjee session to last. When the timer expires, you are automatically logged out and shown a responsible gaming reminder.
Cap the maximum amount you are willing to lose within a set period. hadjee will prevent further wagers once your self-set loss threshold is reached.
Enable periodic on-screen reminders that show how long you have been playing and how much you have wagered during your current hadjee session.
Take a short break from hadjee for 24 hours, 7 days, or 30 days. Your account is suspended for the chosen period, and no marketing will be sent to you during that time.
Permanently or indefinitely exclude yourself from hadjee. Once active, self-exclusion cannot be lifted for a minimum of 6 months regardless of any later request.
How to Activate Your Limits
Setting up responsible gaming controls on hadjee takes less than two minutes. Follow the steps below or contact our support team at [email protected] and we will configure the limits on your behalf within one business hour.
- 1 Log in to your hadjee account and navigate to the My Account section from the top menu.
- 2 Select Responsible Gaming from the account settings menu. All available tools are listed here in one place.
- 3 Choose the tool you want to activate — deposit limit, loss limit, session timer, reality check, time-out, or self-exclusion.
- 4 Enter your preferred values (e.g., a daily deposit cap of ৳2,000 or a session time limit of 60 minutes) and confirm.
- 5 hadjee will send a confirmation to your registered email address. Any restriction takes effect immediately upon confirmation.
- 6 To reduce a limit, the change is instant. To increase or remove a limit, a mandatory 7-day cooling-off period applies before the change takes effect.
Self-Exclusion — Full Details
Self-exclusion is the most powerful tool available on hadjee. It is designed for players who believe their gambling has reached a level that is harmful and requires a decisive, enforced break. hadjee takes self-exclusion requests extremely seriously.
What Happens When You Self-Exclude
Your hadjee account is immediately suspended. You cannot log in, deposit, bet, or withdraw during the exclusion period. All pending marketing communications are halted. Any account balance remaining at the time of exclusion will be refunded to your bKash, Nagad, Rocket, or Upay wallet within 5 business days.
Duration Options
You may choose a minimum 6-month exclusion, a 12-month exclusion, a 5-year exclusion, or a permanent lifetime exclusion. There is no upper limit. hadjee recommends selecting a period that feels genuinely long enough to address the concern — a 6-month window is a meaningful commitment, not a quick pause.
Lifting a Self-Exclusion
Self-exclusion cannot be lifted before the minimum 6-month period expires, regardless of any request from the account holder. Once the minimum period has elapsed, a formal written reinstatement request must be submitted to [email protected]. hadjee applies a mandatory 7-day reflection window before any reinstatement takes effect, even after the minimum period.
Preventing Re-Registration
Once self-excluded, your name, date of birth, and registered mobile number are flagged in hadjee's system. If you attempt to register a new hadjee account during the exclusion period, the registration will be rejected. We strongly recommend that self-excluding players also uninstall the hadjee app and delete browser bookmarks to reduce easy access during the exclusion window.
Warning Signs of Problem Gambling
Problem gambling does not always announce itself clearly. The following are common early and late warning signs that suggest gambling may be developing into a concern. If you recognise several of these in your own behaviour, please reach out to hadjee support or use one of the self-help tools described on this page.
- ⚠️Spending more money on gambling than you originally intended, or more than you can comfortably afford to lose.
- ⚠️Chasing losses — continuing to bet in order to win back money you have already lost during the same session or over recent sessions.
- ⚠️Neglecting work, studies, family responsibilities, or social obligations in Bangladesh because of time spent on hadjee or other gambling platforms.
- ⚠️Feeling irritable, anxious, or restless when you are not gambling, or when you try to cut down the amount you wager.
- ⚠️Hiding your gambling activity from family members, friends, or colleagues — lying about how much time or money you spend.
- ⚠️Borrowing money — from family, friends, banks, or mobile financial services such as bKash or Nagad — specifically to fund gambling.
- ⚠️Gambling to escape stress, depression, loneliness, or other negative emotions rather than as a recreational activity.
- ⚠️Feeling unable to stop gambling even after deciding to quit, or repeatedly making unsuccessful attempts to cut back.
🧠 Quick Self-Assessment
Ask yourself honestly: "If I stopped gambling for the next 30 days, would that feel manageable and comfortable — or would it cause me significant anxiety?" If the honest answer is the latter, this is a meaningful signal worth taking seriously. hadjee encourages you to set a time-out now and speak to someone you trust. You can also email [email protected] for a private, non-judgmental conversation.
Healthy Gambling Habits
The great majority of hadjee players enjoy cricket betting, slots, live casino, and crash games as a fun pastime without any issues. The habits below are the foundation of a healthy relationship with gambling. hadjee recommends reviewing this checklist periodically.
- ✅Set a budget before you play — decide how much BDT you are comfortable losing before you open hadjee, and treat that amount as the cost of entertainment, not an investment.
- ✅Use deposit limits proactively — set a monthly hadjee deposit cap that reflects your disposable income, not your aspirations. Adjust it only when your financial situation genuinely changes.
- ✅Set a time limit for every session — use hadjee's built-in session timer to prevent unintended marathon sessions. Decide in advance how long you will play and stick to it.
- ✅Never gamble under the influence — avoid placing bets on hadjee when you are emotionally distressed, fatigued, or under the influence of substances. Your judgment is compromised in these states.
- ✅Keep gambling separate from finances — only ever use genuinely discretionary funds. Never use money earmarked for rent, utilities, education, groceries, or family needs to fund hadjee wagers.
- ✅Take regular breaks — step away from hadjee between sessions. Gambling daily, even at low stakes, is a pattern that can gradually escalate. Aim for at least 2-3 gambling-free days per week.
- ✅Balance with other activities — maintain your other hobbies, social connections, and responsibilities. Gambling on hadjee should be one of many leisure activities, not the dominant one.
- ✅Understand the odds — all casino games and sports betting markets carry a built-in house edge. There is no system that guarantees profit. Play for entertainment and treat any winnings as a bonus.
Getting Help — Support Resources
If you feel that gambling is negatively affecting your life, or if you are concerned about the gambling behaviour of someone you care about, please do not hesitate to seek help. hadjee fully supports players in accessing external assistance.
🆘 Contact hadjee Directly
hadjee's support team is available 24 hours a day, 7 days a week, including during Eid and other public holidays in Bangladesh. Our responsible gaming support is confidential, non-judgmental, and free of charge.
Email: [email protected] — Subject: "Responsible Gaming Request"
A member of our team will respond within 1 hour and can activate any responsible gaming tool on your behalf immediately.
Talk to Someone You Trust
Sometimes the most important step is simply telling a family member, a close friend, or a colleague in Dhaka or elsewhere in Bangladesh that you are struggling. Sharing the problem reduces its hold. hadjee supports players who choose to involve a trusted contact in managing their account limits.
Blocking Software
Consider installing gambling-blocking software on your mobile device to reinforce a self-exclusion decision. Apps like Gamban (available for Android) can block access to gambling websites across your device, providing an additional technical barrier alongside hadjee's built-in exclusion tools.
Financial Support
If gambling has led to financial difficulty, consider speaking with a financial counsellor or your primary bank (Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, or Islami Bank) about budgeting assistance. You can also ask bKash or Nagad to set spending controls on your mobile wallet.
Protecting Minors
hadjee enforces a strict 21+ age policy across every aspect of the platform. The following protections are in place to prevent access by minors in Bangladesh.
- 🔞All new hadjee account registrations require confirmation that the applicant is aged 21 or above at the point of sign-up.
- 🔞Identity verification (KYC) including National ID Card (NID) or passport check is required before any withdrawal is processed, confirming the player's age and identity.
- 🔞hadjee does not direct any marketing, promotional communications, or advertising toward individuals who are, or appear to be, under the age of 21.
- 🔞If hadjee detects, through KYC review or any other means, that an account holder is under 21, the account is closed immediately and all remaining balances are withheld pending review.
- 🔞hadjee recommends that parents and guardians in Bangladesh use parental controls and device-level content filters to prevent minors from accessing gambling websites.
Play Responsibly. Play with hadjee.
Our responsible gaming tools are always available and always free. Set your limits, know your boundaries, and enjoy hadjee cricket betting, slots, and live casino games at your own pace.
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