hadjee Frequently Asked Questions

Creating a hadjee account takes under two minutes. Visit hadjee.net, click the registration button, and fill in your mobile number, a secure password, and your date of birth. You must be at least 21 years old to register. Once submitted, a verification code is sent to your mobile number via SMS. Enter the code to activate your account and you are ready to deposit and play.

hadjee requires a valid government-issued photo ID for account verification (KYC). Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence. You will also need to confirm that the mobile wallet (bKash, Nagad, or Rocket) registered on your hadjee account belongs to you. KYC is completed before your first withdrawal is processed.

No. hadjee strictly allows one account per person, per device, and per household. Duplicate accounts are detected during KYC verification and will be closed, with any associated balances withheld pending review. If you have lost access to your existing hadjee account, contact [email protected] to recover it rather than creating a new one.

You can reset your hadjee password directly from the login page by clicking "Forgot Password". Enter your registered mobile number and hadjee will send a one-time PIN (OTP) via SMS. Enter the OTP, set a new password, and you regain access immediately. If your registered mobile number has changed, email [email protected] with your account details and a photo of your NID to request a manual reset.

To close your hadjee account permanently, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your registered mobile number and a clear reason for closure. hadjee will process the request within 48 hours, refund any remaining balance to your linked bKash or Nagad wallet, and confirm closure in writing.

To deposit via bKash on hadjee, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), then follow the on-screen prompt which shows hadjee's merchant bKash number. Send the payment from your bKash app and enter the transaction ID on the hadjee deposit confirmation screen. Your balance is typically credited within 3–5 minutes.

Nagad deposits on hadjee are credited within 1–5 minutes in most cases. The process is identical to bKash: select Nagad in the Deposit section, send the specified BDT amount to hadjee's Nagad merchant number from your Nagad app, and submit the transaction reference number on the confirmation screen. If your deposit is not credited within 15 minutes, contact hadjee support with the Nagad transaction ID.

The minimum deposit amount on hadjee is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit enforced by hadjee itself, though your mobile financial service provider may have their own daily transaction caps. Dutch-Bangla Bank, BRAC Bank, and other bank transfer deposits may carry a higher minimum — check the Deposit page for current limits.

The minimum withdrawal amount on hadjee is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad wallet. Your KYC verification must be complete before any withdrawal is approved. hadjee does not charge a withdrawal fee, though your mobile wallet provider may deduct a small transaction charge.

Most hadjee withdrawals via bKash, Nagad, Rocket, and Upay are processed within 30 minutes to 4 hours of submission. Bank transfers to Dutch-Bangla Bank, Sonali Bank, BRAC Bank, City Bank, or Islami Bank typically take 1–3 business days. Withdrawals submitted during hadjee's peak hours (8 PM to midnight Bangladesh Standard Time) may take slightly longer during busy periods.

hadjee does not charge any platform-side fees for deposits or withdrawals. However, your mobile financial service — bKash, Nagad, Rocket, or Upay — may deduct their standard transaction charges from the amount you send or receive. These charges are set by the payment provider, not by hadjee. We recommend checking your provider's current fee schedule before transacting.

Yes, hadjee supports deposits and withdrawals via both Rocket (Dutch-Bangla Bank mobile banking) and Upay. The process is the same as bKash and Nagad: select your preferred method in the hadjee Deposit or Withdrawal section, follow the on-screen instructions, and submit your transaction reference number for confirmation. Minimum deposit is ৳200 for both methods.

hadjee offers sports betting across cricket, football, rugby, kabaddi, and hockey. Cricket is by far the most popular category, covering the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Football markets include international friendlies, regional leagues, and FIFA World Cup qualifying rounds. Rugby betting is also available under the dedicated Rugby section.

hadjee's live cricket betting lets you place wagers while a match is in progress, with odds updating ball by ball. You can bet on markets such as the next wicket, runs scored in an over, match winner, and top batsman — all in real time. Live BPL and T20 World Cup matches receive the deepest market coverage. Odds are subject to suspension during key moments such as ball delivery and DRS reviews.

hadjee Casino offers slots from Pragmatic Play, NetEnt, and Microgaming, live dealer tables including baccarat, roulette, blackjack, and Andar Bahar from Evolution Gaming and Ezugi, crash games, and fish shooting games. The Captain Fisher game is a popular in-house title with multiplayer fish shooting action. All games are accessible directly from your mobile browser with no app download required.

Yes. All casino games on hadjee use a certified Random Number Generator (RNG) to determine outcomes, ensuring every spin, card deal, or dice roll is completely independent and random. Slot games and table games from licensed providers such as Pragmatic Play and Evolution Gaming are tested by third-party audit labs for fairness and published Return-to-Player (RTP) percentages.

hadjee is fully optimised for mobile play on both Android and iOS devices without requiring any app download. Simply open hadjee.net in your phone's browser (Chrome or Safari recommended), log in, and play. The mobile site is designed to be fast on standard Bangladeshi mobile data connections, including 4G networks operated by Grameenphone, Banglalink, Robi, and Teletalk.

RTP percentages on hadjee slots vary by game and provider, but most titles from Pragmatic Play and NetEnt carry RTPs between 94% and 97%. RTP represents the theoretical percentage of total wagers that a slot pays back to players over millions of spins — it is a long-term statistical measure, not a guarantee of individual session results. You can find the RTP for a specific game in its in-game information or paytable screen.

hadjee offers a welcome bonus to newly registered players who make their first qualifying deposit. Bonus terms including the percentage match, maximum bonus amount in BDT, and eligible games are displayed on the hadjee Promotions page and are subject to change. New players are strongly encouraged to read the full bonus terms — including wagering requirements — before activating any offer.

A wagering requirement (also called a rollover or playthrough requirement) specifies how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in eligible bets before the bonus converts to withdrawable cash. hadjee displays the exact wagering requirement for every bonus in its terms and conditions.

hadjee runs regular reload bonus campaigns and free spin promotions for existing players, particularly around major cricket events like the BPL and T20 World Cup, and seasonal events such as Eid and Pohela Boishakh. Check the Promotions section within your hadjee account for the latest offers. Reload bonuses and free spins are also subject to individual wagering requirements, which are clearly stated in each promotion's terms.

Yes, hadjee bonuses have an expiry period during which you must complete the wagering requirement. The expiry window for each bonus is stated in its individual terms — a common window is 7 to 30 days from the date the bonus is credited to your account. If the wagering requirement is not met within this window, the bonus and any associated winnings are forfeited automatically.

Bonus winnings on hadjee cannot be withdrawn until the full wagering requirement attached to that bonus has been satisfied. Once the rollover is complete, the converted real-money balance becomes fully withdrawable via your preferred method — bKash, Nagad, Rocket, or Upay. Real-money deposits that were not part of a bonus offer are always withdrawable at any time, subject only to KYC completion and the ৳500 minimum withdrawal threshold.

hadjee protects all player data using industry-standard 256-bit SSL encryption, which secures every connection between your device and the hadjee platform. Personal information including your NID details, mobile number, and financial records are stored securely and are never sold to third parties. Full details of how hadjee collects, stores, and uses your data are described in the Privacy Policy at hadjee.net/privacy-policy.

The minimum age to register and play on hadjee is 21 years old. This is a firm policy with no exceptions. hadjee verifies player age during the KYC process using government-issued identification. Any account found to belong to a player under 21 is closed immediately and the associated balance is withheld. If you suspect an underage person has accessed hadjee, report it to [email protected] right away.

hadjee offers self-exclusion periods ranging from 6 months to a permanent lifetime ban. To activate self-exclusion, go to My Account, select Responsible Gaming, then choose Self-Exclusion and your preferred duration. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and our team will action it within one hour. Once active, self-exclusion cannot be reversed for a minimum of 6 months regardless of any request.

Yes. hadjee provides a full suite of responsible gaming controls accessible from the My Account section. You can set daily, weekly, or monthly BDT deposit caps, session time limits that auto-log you out after a chosen duration, loss limits that halt wagering once a threshold is reached, and reality check reminders that display your playing time and spend at regular intervals. Reducing a limit takes effect immediately; increasing one requires a 7-day cooling-off period.

hadjee customer support is available 24 hours a day, 7 days a week including weekends and Bangladesh public holidays. The primary contact method is email: [email protected]. For account-specific issues such as missing deposits, withdrawal delays, or responsible gaming requests, include your registered mobile number and a brief description of the issue in your email. Support team response time is typically under 60 minutes.